Choosing a great broadband deal is anything but super-fast! When we start looking into the nitty-gritty of broadband speeds, connectivity downtime, multiple device support and Wi-Fi reliability, what should be an easy answer becomes a bit of a conundrum for homeowners.
Today Best10 compares two of the most popular broadband services, Vodafone and PlusNet, to highlight the differences, analyse the pros and cons, and help you make confidently informed decisions about the best broadband service for your requirements and your budget.
Let's start with the easy stuff! Generally, Vodafone performs better when it comes to speed tests and ranges and is categorised as the 55th top provider (of 96) in the UK - of course, that metric doesn't look at costs or value for money!
Tests look at Mbps - or megabits per second - showing which broadband services offer the fastest speeds.
Vodafone hits over 50 Mbps on around 43% of tests, whereas PlusNet gets there 26% of the time and is ranked 69th overall.
There were over 1.14 million Vodafone speed tests, where the fastest result hit a figure of 940 Mbps, and PlusNet reached 924 Mbps as a maximum among some 1.42 million checks.
If you're wondering how these stats might look if the exact number of broadband speed tests were carried out on each provider, you're not alone! However, we're here to share the facts and figures and allow you to make your own conclusions about which broadband supplier to go for.
Prices and Plans: PlusNet vs Vodafone Broadband
Our next important category investigates prices, set-up charges and plans, doubtless a big decision maker in an economy where everything we pay for seems to be creeping up in cost!
There are huge variances in costs, depending on the speed you need, the number of devices you connect with, and where you live, so we've summarised the most popular plans to help you calculate what you might expect to pay.
Service: Vodafone Superfast 1
Speed: 50 Mbps
Costs: £20 per month with free set-up, fixed for 24 months
Service: Vodafone Superfast 2
Speed: 80 Mbps
Costs: £22 per month, including free set-up, fixed for 24 months
Service: Vodafone Broadband
Speed: 38 - 910 Mbps
Costs: From £20 a month with unlimited usage and a free Wi-Fi hub
Service: Vodafone Pro
Speed: 38 - 910 Mbps
Costs: From £28 a month with unlimited usage and a free Wi-Fi hub
Service: Vodafone Pro Xtra
Speed: 38 - 910 Mbps
Costs: From £36 a month with unlimited usage and a free Wi-Fi hub
Service: Unlimited Broadband
Speed: 20 Mbps
Costs: £23.99 a month with free set-up, fixed for 12 months
Service: Unlimited Fibre Broadband
Speed: 50 Mbps
Costs: £22.99 a month with free set-up fixed for 18 months
Service: Unlimited Fibre Extra
Speed: 80 Mbps
Costs: £25.99 per month for 18 months with free set-up
Service: Full Fibre 74
Speed: 74 Mbps
Costs: £25.99 a month for 24 months with free set-up
Service: Full Fibre 145
Speed: 145 Mbps
Costs: £30.99 a month for 24 months with free set-up
Service: Full Fibre 500
Speed: 500 Mbps
Costs: £40.99 a month for 24 months with free set-up
We all know there's little as frustrating as losing your broadband connection or having speeds slow to a crawl just as you're about to make an important video call, send an email, or stream your favourite movie!
The below table shows some of the speed tests run on Vodafone vs PlusNet broadband to give you an idea about how quickly the service performs.
Vodafone: 43.09 Mbps
Plusnet: 31.02 Mbps
Vodafone: 55th best
Plusnet: 69th best
There is a balance here because Vodafone is typically a faster broadband service. However, the lowest price packages cost around £3-£4 more per month, depending on your usage needs and how many internet-connected devices you use at once.
Roughly 34% of Vodafone broadband connections tested were considered slow or very slow, based on being under 30 Mbps. PlusNet had 53% of connections graded as slow.
However, the average household requiring a standard broadband speed might expect PlusNet downloads to be between 30 and 80 Mbps, which is between good and adequate, 47% of the time.
In contrast, Vodafone broadband is good or adequate 58% of the time for the same usage demands.
Plusnet is an award-winning internet service provider in the United Kingdom. Established in 1997, Plusnet has been providing reliable and affordable broadband services to its customers for over two decades.
Plusnet offers a range of services including fibre optic broadband, ADSL broadband, mobile phone plans and more.
They also provide 24/7 customer support with knowledgeable staff who are happy to help out with any queries or issues you may have. With competitive prices, great customer service and excellent reliability, it's no surprise that Plusnet is one of the most popular ISPs in the UK.
PlusNet is a smaller broadband provider than some of the better-known brands but offers great value for money and accessible broadband services that are more than sufficient for most users.
Along with low prices, customer support is highly rated, and new customers can take advantage of offers and discounts.
The speediest broadband doesn't match up to the ultrafast broadband you can get from Vodafone, BT or Sky - but if you're more concerned with a reasonable monthly cost, it's a good bet. Plusnet customers also get guaranteed speeds of:
Another benefit is that you can take out a 12-month broadband contract, whereas most providers have terms starting from 18 or 24 months, tying you into a monthly cost whether or not you decide you want to switch.
PlusNet broadband deals are simple, focusing on the basics rather than additional services you might consider unnecessary.
Each package normally pairs with a landline, but you can customise your PlusNet service if you wish. Optional extras include different call packages, such as unlimited calls to UK landlines and mobiles or free evening and weekend calls - each add-on comes with a small extra price.
Plusnet's UK based customer support is top notch. The company provides 24/7 phone and email support, as well as an extensive online knowledge base and FAQs. Additionally, they offer a wide variety of tutorials to help customers understand their services better.
Plusnet also offers a detailed self-help area where customers can troubleshoot any problems with their service themselves. Customers can expect a friendly and knowledgeable customer service team that is dedicated to providing the best possible experience and quick resolution of any issue.
They also offers an online chat option so customers can get help right away.
All of these services are designed to make sure that all Plusnet customers have access to the support they need whenever they need it.
Vodafone broadband is one of the leading internet service providers in the UK, offering fast and reliable connections.
With a range of packages to suit every budget, Vodafone provides customers with great value for money. Whether you're looking for speeds up to 200 Mbps or unlimited downloads on their Fibre Broadband packages, there's something to meet your needs.
Plus, with no activation fee and free setup included in all packages, it's easy to get set up quickly and start enjoying your new connection at an affordable price.
Vodafone also offers a range of extras such as parental controls and antivirus protection that can help protect your family from online threats.
Onto Vodafone broadband, and you can pick from a range of connection speeds and various plans with different features and benefits.
Vodafone is a great broadband service if you're after reliably fast speeds and higher performance broadband.
The downsides are that the prices aren't as good, and customer support tends to score slightly lower than PlusNet.
Although Vodafone hasn't always offered broadband, it does have relatively affordable prices given the high-speed services on offer. It has earned a mention in a few expert reviews which compare the best UK broadband speeds and services in terms of downtime.
Around two out of every three Vodafone broadband customers say they would happily recommend the service, demonstrating the improvements the broadband provider has made in the last few years.
Vodafone broadband packages are positioned as a higher-level service and don't offer basic ADSL options at all - every package is based on faster fibre broadband.
If you need a more robust broadband package, the Superfast 100 product is a basic FTTP service and allows you to download data at 100 Mbs a second with a 30 Mbs a second upload capacity.
Vodafone customers get a router with any fibre optic broadband service, which provides four Ethernet ports, and acts as a home phone hub with dual-band Wi-Fi.
Superfast Pro offers an automated backup powered through 4G, which acts as a reserve if the broadband speeds cannot cope with demand and costs an extra £8 per month. The package includes SuperWifi Plus, a Wi-Fi extender, and an Alexa speaker with every installation.
For a further £8 a month upgrade, the Pro Xtra package gives you any time calls from a landline or mobile, an Apple TV+ subscription for three months, and a 4K Apple TV box.
Vodafone Broadband customers can expect some of the best customer service possible. They are committed to providing round-the-clock support, with knowledgeable and experienced staff that is ready to help.
Customers can access 24/7 technical support by phone, online or through the app, so they can always get the assistance they need when it comes to broadband issues. Vodafone also has a comprehensive online help centre, which offers troubleshooting advice and guidance on common problems as well as detailed tutorials.
If customers do require direct assistance, they can reach out to the team who are ready to answer any questions or help with issues quickly and efficiently.
Finally, their dedicated customer service team is available to handle any additional queries or concerns. With Vodafone, customers can rest assured that their broadband service is in good hands.
PlusNet and Vodafone are excellent broadband providers, with pros and cons, different price points, packages and perks. When choosing between them for your broadband deal, there are 5 key things to consider:
Which provider offers the best speeds?
How much does each package cost and how flexible is their pricing structure?
What coverage do they offer in terms of available areas and locations served?
What kind of customer service experience can you expect from each provider?
What contract lengths are offered by each provider and what fees or penalties might come with those contracts if you choose to leave before the term’s end?
We hope this comparison has given you plenty of information to decide which broadband deals best suit your requirements, budget and family internet usage!